W220 Privacy Policy — User Data Protection
This Privacy Policy explains how w220 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Please read it carefully before using the platform.
Updated: 2026
Information We Collect
When you register and use the w220 platform, we collect various types of information to provide you with a complete and secure service. The information collected includes the following categories:
- Account information — full name, email address, phone number, date of birth, and encrypted password collected during account registration.
- Payment information — details relating to deposit and withdrawal transactions in Malaysian Ringgit (MYR), including bank name, account number, and transaction records. We do not store credit or debit card numbers directly.
- Device and browser information — IP address, device type, operating system, web browser type, screen resolution, and other technical information collected automatically when you access the platform.
- Usage data — records of activity on the platform, including games played, bets placed, session duration, navigation clicks, and general usage patterns.
- Cookies and tracking — information collected through cookies and similar technologies for the purposes described in the following section.
How This Information Is Used
Information collected by w220 is used solely for legitimate purposes directly related to the delivery of platform services. The primary purposes for data use are as follows:
- Processing account registration, identity verification, and user login management.
- Processing deposit and withdrawal transactions in MYR securely and accurately.
- Providing customer support and responding to enquiries submitted through our support channels.
- Monitoring platform activity for security, fraud detection and legal compliance purposes.
- Sending account-related notifications, the latest promotions and important updates about w220 services — subject to your communication preferences.
- Improving the user experience based on aggregated, anonymised usage data analysis.
W220 does not use your personal data for any commercial purpose unrelated to delivering platform services, and we do not sell your data to third parties.
Cookies & Tracking Technologies
The w220 platform uses cookies — small text files stored on your device — to enhance your user experience and ensure the platform functions smoothly. The cookies we use include:
- Session cookies — required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies — stores your language preference and display settings so the platform can be tailored to your preferences.
- Analytics cookies — used to understand usage patterns and improve overall platform performance.
You can update your cookie settings in your browser at any time. However, disabling certain cookies may affect how the platform functions.
Data Storage, Security & Sharing
W220 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our servers is protected by SSL encryption. Passwords are stored in hashed form and cannot be read directly.
Your data is retained for as long as your account is active or as needed to fulfil the purposes outlined in this policy, or as required under applicable Malaysian law. Once the retention period ends, your data will be securely deleted or anonymised.
Regarding data sharing with third parties, w220 may share your information only in the following limited circumstances:
- Payment service providers required to process your MYR transactions — only the data necessary for those transactions is shared.
- Malaysian regulatory authorities or law enforcement agencies when required by law or a valid court order.
- Technical service providers that help us operate the platform infrastructure — bound by strict confidentiality agreements.
W220 does not sell, rent, or disclose users' personal data to advertisers or third parties for marketing purposes without your explicit consent.
Your Rights as a User
As a w220 platform user in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you at any time.
If your data is inaccurate or incomplete, you can request a correction through your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to legal retention obligations.
To submit any request relating to your rights, please contact the w220 support team by email at: [email protected] or through the support channels available on the platform. We will process your request within a reasonable timeframe. For frequently asked questions about your account and privacy, visit the FAQ us.
Policy Updates & How to Contact Us
W220 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any updates will be posted on this page with a revised amendment date. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.
We encourage you to review this page periodically to stay informed about how your data is handled. If any material changes significantly affect your rights, we will make reasonable efforts to notify active users through appropriate communication channels.
For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
- Email: [email protected]
- Customer support channels available on the w220 platform
This Privacy Policy is governed by applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA).
Still Have Questions About Your Privacy?
Check our FAQ for quick answers, or log in to your account to manage your privacy settings.